Privacy Policy

Qline Industries Pty Ltd (ABN: 120 999 474 58)

Effective Date: 02/09/2025

1. Introduction

Qline Industries (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By providing your personal information to us, you consent to its use in accordance with this policy.

2. What Information We Collect

We may collect personal information that is necessary for our business operations, including:

• Name, address, email address, and phone number
• Business or company details
• Project details, site information, and service requirements
• Payment and billing details
• Employment information (if you apply for a job or subcontractor role)
• Any other personal information provided to us directly

We may also collect non-personal information such as IP addresses, browser type, and website usage statistics via cookies and analytics tools.

3. How We Collect Information

We collect personal information in several ways, including:

• Directly from you via phone, email, online forms, or in person
• Through our website when you submit an enquiry or upload project details
• From third parties such as architects, consultants, or subcontractors involved in a project
• From publicly available sources where appropriate

4. How We Use Personal Information

We use your information to:

• Provide construction, carpentry, and maintenance services
• Respond to enquiries, prepare quotes, and manage projects
• Communicate with clients, subcontractors, and suppliers
• Manage billing, accounts, and administration
• Recruit employees, apprentices, and subcontractors
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

5. Disclosure of Personal Information

We may share your personal information with:

• Our employees, subcontractors, and suppliers directly involved in your project
• Government agencies, regulators, or authorities where required by law
• Professional advisers such as accountants, insurers, or auditors
• IT service providers and cloud storage services used to support our operations

Whenever possible, we ensure third parties handle your information in line with this policy.

6. Security of Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical security measures, password protection, restricted access, and staff training.

However, no method of electronic transmission is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

Requests should be made in writing to the contact details below. We may require verification of your identity before providing access.

8. Cookies and Website Use

Our website may use cookies and tracking technologies to improve user experience and analyse traffic. You can disable cookies in your browser settings, but this may limit functionality.

We may also use third-party analytics tools (such as Google Analytics) to gather non-identifiable website usage information.

9. How Long We Keep Information

We retain personal information for as long as it is necessary for our business operations or to comply with legal obligations. When no longer required, information is securely destroyed or de-identified.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

11. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact us:

Qline Industries Pty Ltd
Factory 2/7 Stevenson Ct, Burleigh Heads QLD 4220
Phone: (07) 5520 4311
Email: info@qline.com.au

Note: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.